Shipping policy

Effective Date: 01/01/2014

Thank you for choosing Solimem for your online shopping needs. Our goal is to provide you with the best possible shopping experience, and part of that experience involves a clear and transparent shipping policy. Please read the following information carefully to understand how we handle shipping.

  1. Processing Time:

    • Orders are typically processed and shipped within [X] business days (excluding weekends and holidays) from the date the order is placed.
    • Please note that order processing may take longer during peak seasons or promotional periods.

  2. Shipping Methods:

    • We offer various shipping methods to meet your needs. The available shipping options will be displayed during the checkout process.
    • The estimated delivery time for each shipping method is provided at the time of checkout. Please note that these are estimates, and actual delivery times may vary.

  3. Shipping Costs:

    • Shipping costs are calculated based on the weight of your order and the shipping method selected. The total shipping cost will be displayed during the checkout process.
    • We may offer free shipping promotions during specific periods or for orders meeting certain criteria. Details of such promotions will be communicated on our website.

  4. International Shipping:

    • We currently offer international shipping to select countries. International shipping costs and delivery times vary depending on the destination.
    • Please be aware that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer.

  5. Order Tracking:

    • Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your order's status.
    • Tracking information may take some time to update, so please allow for a brief processing period.

  6. Delivery Issues:

    • If you encounter any issues with the delivery of your order, please contact our customer support team at [customer support email] with your order number and a detailed description of the issue.
    • We will work diligently to resolve any delivery problems and keep you informed throughout the process.

  7. Lost or Damaged Items:

    • In the rare event that your order is lost or arrives damaged, please contact us immediately at [customer support email] with your order number and relevant details. We will initiate an investigation and take appropriate action to resolve the issue.

  8. Change of Address:

    • To ensure successful delivery, please double-check and provide accurate shipping information during the checkout process. If you need to make changes to your shipping address after placing an order, contact our customer support team as soon as possible.

By placing an order with Solimem, you agree to the terms outlined in this Shipping Policy. We reserve the right to update or modify this policy at any time without prior notice.

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us at [customer support email].

Thank you for choosing Solimem